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Regarding talking to Microsoft Official Support.

You should then be able to access the document from your personal OneDrive account. Learning Outcomes Access SkyDrive from Internet Explorer Rename, Delete, and Move files in SkyDrive STEpS If prompted, enter your log in information in. Then enter your personal Microsoft account email address and select the appropriate permissions (e.g. If you've blocked users from signing in, you can allow them to sign in by running the PowerShell command Set-MsolUser using the text file you created in Step 1. To do this, go to your school OneDrive account, right-click on the document, and select 'Share'. Create free account See plans and pricing Already have OneDrive Sign in. Once done, log out of Acrobat Reader Mobile-> restart the device and then log in back. Save your photos and files to OneDrive and access them from any device, anywhere. On the Mac, the steps are the same, but you will find the OneDrive icon is on the. Click on Unlink button to sign out your account. Click on Settings > Under the Account tab, you will see all the account you have signed in on this device. The PowerShell command Request-SPOPersonalSite works only for users who are allowed to sign in. Have you tried removing the account from the application and adding it back To do so, go to the Files tab-> click on Edit on the top right-> click the red minus sign to remove the account. Assuming you are using Windows 10, right click on the OneDrive icon on the left side of your tray.